Recruitment

Assistant Manager of the château

Château Saint-Pierre de Mejans, a wine-growing estate and a former priory from the 12th^th century, is looking for a motivated and dynamic person for its 5 guest rooms and two gîtes. Nestled in a green setting within the Luberon Natural Regional Park in Provence, the estate is located 3 km from the charming village of Lourmarin – labelled one of the most beautiful villages in France. This exceptional place built by the monks, and renovated in 2021, offers its guests a stay among the vines inspired by nature and wellbeing.

We are a small team looking for a friendly, independent and versatile person – with a good team spirit. Your mission is to guarantee an impeccable guest experience while ensuring the smooth day-to-day running of the site, under the direction of the Château Manager.

Job description

ACCOMMODATION

• Oversee guest reception (check-in / check-out, stay follow-up)
• Ensure the quality of the rooms and common areas (cleanliness, comfort, presentation)
• Manage breakfasts according to the schedule
• Coordinate housekeeping and laundry
• Manage reservations, schedules and availability (OTA, website, internal schedule)
• Be the main point of contact for guests before, during and after their stay
• Handle specific requests professionally
• Contribute to the continuous improvement of the guest experience
• Monitor stock levels (linen, welcome products, consumables)

WINE TOURISM/SALES AT THE CELLAR DOOR

• Responsible for conducting historical tours and tastings as needed under the supervision of the Château Manager
• Able to take wine orders
• Help with wine tourism events at the château (concerts, brunches, private dinners, etc.)

ASSISTANCE TO THE CHÂTEAU MANAGER

• Assist with communications (customer emails, social networks, content updates)
• Take part in the organisation and smooth running of events (tastings, private hire, group stays)
• Help with the logistical preparation of events
• Welcome and accompany guests during events
• Provide operational support to the Site Manager as needed
• Contribute to the continuous improvement of processes and the customer experience
• Put forward ideas on the organisation and development of activities

 This offer is made for you if:

• You enjoy welcoming customers from all over the world – always with a smile.
• You are dynamic and proactive by nature and are looking for a varied professional experience.
• You are committed to providing a unique experience by responding to and anticipating all our customers' needs through your day-to-day actions.
• You are smiley, positive, kind, attentive,
• You are organised, thorough, and you speak English fluently
• You have a good command of the various IT tools – Office, Canva
• You like wine; experience in this sector would be a plus

Qualifications

• Over 1 year’s experience in hospitality desired
• From CAP up to BAC + 5

• Own vehicle Permit B1

• Master the Office suite and administrative tasks
• Have good interpersonal skills and strong written and verbal communication skills
• Ability to be proactive and solve problems effectively and professionally
• Be well organised, know how to manage your time and priorities well
• Demonstrate a high sense of service and be able to work independently
• Proficiency in French and English, a third language is a plus
• Available at weekends, on public holidays, and weekday evenings as needed

Accommodation possible at the château as needed